Post No IT176,180/ Ref. No 2025_00756

JOB DESCRIPTION - (See link to the full job description in the blue blox)

• University degree (preferably in computer sciences) or equivalent education.
• At least five years of experience in the information systems field, of which at least three years were in an IT/IS technical field dealing with ITSM installation, configuration, and support.
• Broad technical background in the area of IT.
• Ability to communicate clearly and effectively, both orally and in writing, in technical and non-technical areas with technicians and non-technical managers particularly in trying circumstances.
• Proven ability to analyze and document IT concepts and architectures.
• Sound digital literacy with experience in using office automation systems and software applications, e.g. Microsoft Office Suite (Word, Excel, and PowerPoint)
• Good experience implementing and maintain ITIL-aligned processed within an ITSM tool.
• Good experience with scripting languages (e.g. PowerShell, Python, Javascript) for automation and integrations.
• Knowledge of relational databases (SQL/Oracle/MongoDB), operating systems (Windows/Linux) and web services (Rest/Soap APIs).
• Technical certifications in IT Service Management (e.g. ITIL Foundation/Intermediate/Practitioner) is desirable.
• Proven ability to translate a strategy into actionable and measurable items.
• Good knowledge of IT security concepts and their implementation.
• NATO's official languages are English and French. The work of this post requires fluency in English, while working knowledge of French is desirable.

WHAT DO WE OFFER?

• Multicultural environment
• Initial three year contract with competitive monthly tax-free salary (subject to Article 19 of the Ottawa agreement on exemption of Taxation)
• Additional benefits for expatriate staff including expatriation and education allowances (where applicable) and additional home leave
• Excellent health coverage
• Great work/life balance
• Generous annual leave of 6 weeks plus official holidays
• Pension Scheme

POST DETAILS

• Basic monthly salary: EUR 5 376.14, tax free - before insurance and pension contributions.
• This position is required for a limited time and the incumbent of this post will be offered a definite duration contract.

HOW TO APPLY?

All candidates (internal and external) should refer to the FAQs before applying.

NSPA internal candidates must submit additionally their latest completed performance report.

NSPA staff members of the same grade can submit a transfer request till 29 April 2026.

Applications sent via e-mail will be automatically rejected.

All application deadlines are based on the Central European Time (CET) zone. 

IMPORTANT NOTES

Qualified redundant NATO civilian candidates of the same grade will be considered in priority.

Interviews are expected to be held approximately six weeks after the application closing date. The Talent Acquisition and Development Office shall let you know in due course the outcome of the screening process.

Moreover, due to the broad interest in NSPA and the large number of potential candidates, telephone or email enquiries cannot be dealt with.

The Agency would appreciate it if addressee countries could provide their support by submitting candidates whose security clearance can be effected (or confirmed) rapidly and who could report for duty as soon as possible after selection.

NSPA as an employer values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. NSPA welcomes applications of nationals from all Member States and strongly encourages women to apply.

EMPLOYMENT STATUS REQUIREMENT FOR CURRENT MILITARY OR ADMINISTRATION POST HOLDERS:
Please note that if you currently hold a military or administration post, you will be required to decide, in accordance with your national authorities' regulations, whether to retire or resign from your post, or apply for special leave from your national authorities. If you are invited to a preliminary interview, you will be asked to indicate your preference at that time as well.

IMPORTANT NOTE:
Your application should be submitted in one go and you will not be able to modify your data once submitted.