IT-155: Service Desk Team Leader
Post N° IT-155/ Ref. No 2025_00623
JOB DESCRIPTION - please click here.
- University degree, preferably in computer sciences, equivalent education, or relevant professional experience.
- Experience in similar environment, i.e. supporting business applications, business automation and systems.
- Broad technical background or experience in the area of ICT [including Systems, Applications and Products, Electronic Data Interchange (EDI), networking, internet and operating system technology, systems security].
- Experience working in Service Desk or Customer Success operations with extensive experience on process optimization and digitalization.
- Knowledge of tools supporting Service Desks, collaboration tools and Active Directory.
- High awareness about Cyber Security environment, especially in the context of Service Desk applications.
- NATO's official languages are English and French. The work of this post requires fluency in English, while working knowledge of French is desirable.
WHAT DO WE OFFER?
- Multicultural environment
- Initial three year contract with competitive monthly tax-free salary (subject to Article 19 of the Ottawa agreement on exemption of Taxation)
- Additional benefits for expatriate staff including expatriation and education allowances (where applicable) and additional home leave
- Excellent health coverage
- Great work/life balance
- Generous annual leave of 6 weeks plus official holidays
- Pension Scheme
POST DETAILS
All candidates (internal and external) should refer to the FAQs before applying.
NSPA internal candidates must submit additionally their latest completed performance report.
NSPA staff members of the same grade can submit a transfer request till 09 November 2025.
Applications sent via e-mail will be automatically rejected.
All application deadlines are based on the Central European Time (CET) zone.
IMPORTANT NOTES
Qualified redundant NATO civilian candidates of the same grade will be considered in priority.
Interviews are expected to be held approximately six weeks after the application closing date. The Talent Acquisition and Development Office shall let you know in due course the outcome of the screening process.
Moreover, due to the broad interest in NSPA and the large number of potential candidates, telephone or email enquiries cannot be dealt with.
The Agency would appreciate it if addressee countries could provide their support by submitting candidates whose security clearance can be effected (or confirmed) rapidly and who could report for duty as soon as possible after selection.
- Basic monthly salary: EUR 7 599.21, tax free.
All candidates (internal and external) should refer to the FAQs before applying.
NSPA internal candidates must submit additionally their latest completed performance report.
NSPA staff members of the same grade can submit a transfer request till 09 November 2025.
Applications sent via e-mail will be automatically rejected.
All application deadlines are based on the Central European Time (CET) zone.
IMPORTANT NOTES
Qualified redundant NATO civilian candidates of the same grade will be considered in priority.
Interviews are expected to be held approximately six weeks after the application closing date. The Talent Acquisition and Development Office shall let you know in due course the outcome of the screening process.
Moreover, due to the broad interest in NSPA and the large number of potential candidates, telephone or email enquiries cannot be dealt with.
The Agency would appreciate it if addressee countries could provide their support by submitting candidates whose security clearance can be effected (or confirmed) rapidly and who could report for duty as soon as possible after selection.
NSPA as an employer values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. NSPA welcomes applications of nationals from all Member States and strongly encourages women to apply.
EMPLOYMENT STATUS REQUIREMENT FOR CURRENT MILITARY OR ADMINISTRATION POST HOLDERS:
Please note that if you currently hold a military or administration post, you will be required to decide, in accordance with your national authorities' regulations, whether to retire or resign from your post, or apply for special leave from your national authorities. If you are invited to a preliminary interview, you will be asked to indicate your preference at that time as well.
EMPLOYMENT STATUS REQUIREMENT FOR CURRENT MILITARY OR ADMINISTRATION POST HOLDERS:
Please note that if you currently hold a military or administration post, you will be required to decide, in accordance with your national authorities' regulations, whether to retire or resign from your post, or apply for special leave from your national authorities. If you are invited to a preliminary interview, you will be asked to indicate your preference at that time as well.
IMPORTANT NOTE:
Your application should be submitted in one go and you will not be able to modify your data once submitted.
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Position Number: IT-155
Ref. No.: 2025_00623
Position category: Information Systems and Technology
Minimum educational level: University degree (Bachelor) or equivalent
Grade: NATO grade 15:A2
Duty Location:: Luxembourg - Capellen
Who can apply?: NATO Civilian Staff and external candidates who are nationals of a NATO member country are invited to apply.
Deadline: 23 November 2025
Type of project: Current publication
Vacancy status: Receiving applications until deadline
