IT-170 Section Chief Customer Dedicated Applications
Post N° IT-170/ Ref. No 2025_00338
JOB DESCRIPTION - please click here
General Qualifications
- A Bachelor’s level qualification from a nationally recognised/certified University in a related discipline and 3 years' post-related experience. Alternatively, the lack of a Bachelor’s level qualification may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to the Agency, and include extensive and progressive experience in duties related to the function of the post.
- Minimum eight years’ experience in the information systems field, of which at least five years in the area of IT project management.
- Broad technical background in the area of IT infrastructure and applications including Systems, ERP, Electronic Data Interchange (EDI), Internet technology, Service Oriented Architecture (SOA), network and systems security.
- Proven ability to manage all aspects of projects composed of teams of internal staff and one or multiple contractor companies.
- Ability to communicate clearly and effectively, both orally and in writing, in technical and non-technical areas with technicians and non-technical managers in an often-stressful environment.
- Ability to facilitate/present persuasively and negotiate effectively to achieve desired outcomes.
- Ability to manage time and work effectively under pressure while producing quality products under short notice deadlines.
- Ability to develop resourceful and effective solutions to problems (including personnel), focus on team performance goals and track metrics to measure performance improvements.
- Demonstrated ability and experience in creating and developing diverse, inclusive and high performing teams through the application of inclusive leadership principles and practice.
Specific Qualifications
- Very good knowledge of IT systems in support of Integrated Logistics Support (ILS) processes, Fleet Management, Technical Publication solutions.
- Experience in current IT methodologies, standards and techniques, systems design, development, implementation and integration, selection and acquisition of systems and services, and management of projects.
- Extensive knowledge of web application development tools and technologies.
- Experience with all aspects of applications exposed on public and private networks (such as the internet), specifically IS security, reliability and availability.
- Knowledge and proven experience on process and data modeling applied to large IT systems.
- Very good systems analysis skills, knowledge of IT development methodologies and proven ability to develop and document IS concepts and architectures.
- Good knowledge of multi-tiered, SOA and cloud architectures, as well as experience in software and process modeling techniques.
- Knowledge of logistics procedures/requirements with emphasis on supply and maintenance management and automation of logistics processes, including applicable international standards such as the ASD Series.
LANGUAGE QUALIFICATIONS
- NATO's official languages are English and French. The work of this post requires fluency in English, while working knowledge of French is desirable.
WHAT DO WE OFFER?
- Multicultural environment
- Initial three year contract with competitive monthly tax-free salary (subject to Article 19 of the Ottawa agreement on exemption of Taxation)
- Additional benefits for expatriate staff including expatriation and education allowances (where applicable) and additional home leave
- Excellent health coverage
- Great work/life balance
- Generous annual leave of 6 weeks plus official holidays
- Pension Scheme
POST DETAILS
HOW TO APPLY?
All candidates (internal and external) should refer to the FAQs before applying.
NSPA internal candidates must submit additionally their latest completed performance report.
NSPA staff members of the same grade can submit a transfer request till 23 November 2025.
Applications sent via e-mail will be automatically rejected.
All application deadlines are based on the Central European Time (CET) zone.
IMPORTANT NOTES
Qualified redundant NATO civilian candidates of the same grade will be considered in priority.
Interviews are expected to be held approximately six weeks after the application closing date. The Talent Acquisition and Development Office shall let you know in due course the outcome of the screening process.
Moreover, due to the broad interest in NSPA and the large number of potential candidates, telephone or email enquiries cannot be dealt with.
The Agency would appreciate it if addressee countries could provide their support by submitting candidates whose security clearance can be effected (or confirmed) rapidly and who could report for duty as soon as possible after selection.
- Basic monthly salary: EUR 9 365,21, ax free.
HOW TO APPLY?
All candidates (internal and external) should refer to the FAQs before applying.
NSPA internal candidates must submit additionally their latest completed performance report.
NSPA staff members of the same grade can submit a transfer request till 23 November 2025.
Applications sent via e-mail will be automatically rejected.
All application deadlines are based on the Central European Time (CET) zone.
IMPORTANT NOTES
Qualified redundant NATO civilian candidates of the same grade will be considered in priority.
Interviews are expected to be held approximately six weeks after the application closing date. The Talent Acquisition and Development Office shall let you know in due course the outcome of the screening process.
Moreover, due to the broad interest in NSPA and the large number of potential candidates, telephone or email enquiries cannot be dealt with.
The Agency would appreciate it if addressee countries could provide their support by submitting candidates whose security clearance can be effected (or confirmed) rapidly and who could report for duty as soon as possible after selection.
NSPA as an employer values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. NSPA welcomes applications of nationals from all Member States and strongly encourages women to apply.
EMPLOYMENT STATUS REQUIREMENT FOR CURRENT MILITARY OR ADMINISTRATION POST HOLDERS:
Please note that if you currently hold a military or administration post, you will be required to decide, in accordance with your national authorities' regulations, whether to retire or resign from your post, or apply for special leave from your national authorities. If you are invited to a preliminary interview, you will be asked to indicate your preference at that time as well.
EMPLOYMENT STATUS REQUIREMENT FOR CURRENT MILITARY OR ADMINISTRATION POST HOLDERS:
Please note that if you currently hold a military or administration post, you will be required to decide, in accordance with your national authorities' regulations, whether to retire or resign from your post, or apply for special leave from your national authorities. If you are invited to a preliminary interview, you will be asked to indicate your preference at that time as well.
IMPORTANT NOTE:
Your application should be submitted in one go and you will not be able to modify your data once submitted.
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Position Number: IT-170
Ref. No.: 2025_00338
Position category: Information Systems and Technology
Minimum educational level: University Degree (Master) in relevant field or equivalent experience
Grade: NATO grade 17:A3
Duty Location:: Luxembourg - Capellen
Who can apply?: NATO Civilian Staff and external candidates who are nationals of a NATO member country are invited to apply.
Deadline: 07 December 2025
Vacancy status: Receiving applications until deadline
